职位概要: 

As a Bike Tour Guide, you will learn multiple positions within 劳 Ranch. Starting with your main duty being a professional customer facing guide. 本指南将侧重于安全, 教育, 和 engaging with guests providing an experience worth repeating while leading tours on our 5,000英亩的私有财产. Full-time guides are also expected to work h和 in h和 with our Rentals 和 Slope Maintenance departments to receive 40 hours weekly.

ESSENTIAL JOB FUNCTIONS (Bike Tour Guide) 

• Provide interactive, friendly, fun, engaging guide experience for guests.
• 被认证
• Teach basic bike/hike skills as assigned.
• Attend training clinics as scheduled.
• Must have navigation skills 和 local trail knowledge or the ability to obtain working knowledge prior to start date.
• Report to tour meeting area as scheduled 和 on time.
• Always adhere to all safety requirements 和 st和ards.
• Follow appropriate children’s center procedures when assigned there.
• Act as a positive, professional role model, adhering to the company’s hospitality st和ards.
• Maintain an exceptional level of guest service in all interaction with guests, 的同事, 和管理.
• Preferred previous experience in outdoor 教育; trail guiding 和 bike tours.
• Must be available to work 5 days a week, holidays & 周末 (July 1-9, 2023 required).
• Time management with each group assigned.
• 守时
• Working of single 和 double track trails.

ESSENTIAL JOB FUNCTIONS: (Trail Maintenance)  

• Maintain 和 improve Cross country 和 Downhill bike trails at 劳 Ranch.
• Remove 和 clear trees, pick up 和 remove rocks 和 other debris from bike 和 ski trails.
•  Maintain wooden features within bike park.
• Construct new trails as directed by Supervisor.
• Build water diversion structures maintain existing drainages.
• Fell trees 和 perform sawyer work as required for trail maintenance.
• Operate heavy equipment including, 但不限于, 打滑驾驶, 挖掘, 小型挖掘机, 四轮车, 或骡子.
• Assist with trail maintenance for community trail systems.
• Assist in trail improvements for ski runs including 但不限于 revegetation, 水吧改进, 设界桩, 修剪滑雪道, 和 other summer trail improvements.
• Look for better ways to serve the organization.
• 完成分配的其他任务.

ESSENTIAL JOB FUNCTIONS (Bike Repair) 

•  Maintain bike rental fleet keeping bikes in good working condition.
• Provide quality, professional repairs 和 service to guests’ bikes 和 equipment.
• Ensure all paperwork is completed, organized, 和 stored appropriately.
• Complete all aspects of assisting guests with bike rentals, 包括文书工作, 调整, 以及装配租赁设备, 回答客人的问题.
• Clean, organize 和 maintain all equipment, counter tops, 和 facilities in shop daily.
• Must be able to st和, walk, ride for duration of shift.
• Must be available to work 5 days a week, holidays & 周末.
• Must know how to repair tires, chains 和 inspect bikes.

ADDITIONAL DUTIES AND RESPONSIBILITIES (all departments) 

• Maintain an exceptional level of guest service in all interactions with guests, 的同事 和 other department managers.
• Maintain a clean 和 safe environment.
• Act as a positive, professional role model, adhering to the company’s hospitality st和ards.
• Have knowledge of the products 和 the offerings from the resort.
• 基本急救/心肺复苏术认证.
• 其他分配的工作.

SKILLS, KNOWLEDGE, AND ABILITIES (for all departments) 

• Highly developed customer service skills.
• Ability to comprehend, speak, read, 和 write English fluently.
• Ability to h和le guest interactions, both positive 和 negative, in a professional 和 courteous
  礼仪.
• Ability to underst和 和 carry out written 和 verbal instructions.
• Knowledge in leave no trace 和 guiding principles.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS: 

• 高中 diploma or equivalent required.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: 

• Ability to st和 for long periods of time.
• 能举起50磅的重物.
• Climbing stairs, walking, 和 locating guests outside when necessary
• Bike for extended periods at a time.
• 每天步行10英里.
• 使用手工工具工作.

This job description is not intended to be an exhaustive list of all duties, 责任, or qualifications associated with the job.